Robinhood Offers Phone Support -- Your Move, Coinbase
Robinhood Markets (NASDAQ: HOOD) is taking a big step in tackling the customer service problem weighing on the credibility of next-gen trading platforms. It introduced around-the-clock phone support on Tuesday, something that is par for the course for clients of traditional brokers and major banks but rare in the realm of crypto trading.
"We think 24/7 phone support is an important step toward expanding reliability, accessibility and understanding of our service and of the financial markets," Robinhood explains in its blog post announcing the move.
Robinhood users will be able to request a live call within the app. It claims to be the first major crypto platform to roll out 24/7 phone support, a move that is likely to put Coinbase Global (NASDAQ: COIN) on notice given growing safety and support concerns about the leading cryptocurrency trading exchange.
Source Fool.com
