Netflix Is Helping Inactive Users Cancel Their Accounts
You may have seen Netflix (NASDAQ: NFLX) asking if you're still watching, a couple of hours into a streaming binge. Here's a new twist on that familiar pop-up notice: The streaming media giant is about to put the same question to users who aren't watching anything at all. A thumbs-down response will cancel your Netflix account right away, and simply ignoring the notice altogether will lead to the same result.
"At Netflix, the last thing we want is people paying for something they're not using," Netflix said in a company blog post. "So we're asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership."
Notifications will be sent by email and in-app popup windows next week to paying customers who haven't actually viewed a Netflix video for more than a year. Don't think of it as a unique event, but as the launch of a long-term monitoring idea. Going forward, these "are you watching" messages will go out to users after one and two years of inactivity.
Source Fool.com
