What Will Happen to Costco's Digital Business?
You can't look at Costco's (NASDAQ: COST) digital business without examining its delivery efforts. Even for the warehouse club, which has been more or less immune to the impact the internet has had on many retailers, a move to omnichannel retailing is under way.
Basically, omnichannel means that consumers can buy what they want where they want it. Whether it's a digital order picked up in a store, an in-store order delivered to a customer's home, or really any variation a customer can dream up, an omnichannel retailer can handle it.
To deal with that, Costco is making some major changes. The company is doing that from a position of strength, as CFO Richard Galanti made clear during the warehouse club's Q4 earnings call.
Source: Fool.com
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