Small Business Owners Can Easily Avoid This Customer Service Mistake
As my son and I left a grocery store in an area where we once lived and had not been to for a couple of years, we noticed a new store across the street. It was a Japanese supermarket selling everything from sushi and ramen bowls to kitschy candies and drinks.
After a little debate, we decided to cross the street and take a look. The doors were wide open and, as we walked in, a woman -- the manager or the owner, I would guess -- told us the store would not open until 10 a.m.
Since it was 9:30 a.m. and we had other things to do, we walked away and likely won't have a chance to go back. By shooing us away, the store lost a small sale, as well as a potential occasional customer, endorser, and source of goodwill. On the surface, it's a small loss, but it betrays an attitude where the customer does not come first.
Quelle Fool.com
