Kohl's Amazon Partnership Is Looking Like a Bust
In 2017, Kohl's (NYSE: KSS) made a surprising move.
The mid-market department store chain said it would accept Amazon (NASDAQ: AMZN) returns at a handful of its stores. At the time, it seemed like an odd move, as Kohl's essentially looked like it was doing Amazon a favor by processing and packaging customers' returns. Kohl's also allowed Amazon to set up in shop in stores, selling products like Echo devices.
After testing the Amazon returns program at 82 stores for nearly two years, Kohl's expanded it nationwide in 2019, apparently pleased with the results. At the time, CEO Michelle Gass said, "This new service is another example of how Kohl's is delivering innovation to drive traffic to our stores and bring more relevance to our customers."
Source Fool.com
