JPMorgan's customer service vibe check
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AI has weaved its way into customer service far beyond just your average chatbot. Companies are now using it to determine just how long it can leave you on hold.
JPMorgan Chase wants to patent a system that determines "dissatisfaction data" in real-time during customer service interactions using machine learning. First, this system generates a real-time stream of transcript data during a phone call or an online chat between a customer and an agent. Next, a machine learning model that's been trained on "predefined complaint data" takes this transcript and compares it to its training data.
Source Fool.com
JPMorgan Chase & Co. Stock
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