Disney+ Tops Netflix, Apple TV in Customer Satisfaction Survey
Walt Disney (NYSE: DIS) may be the new kid on the streaming block, having only launched its stand-alone subscription streaming service, Disney+, in November. But, it's been a decided hit with consumers. Data from the American Customer Satisfaction Index (ACSI) Telecommunications Report for 2019 and 2020 indicates greater customer satisfaction with Disney+ than with any other comparable streaming option, including the venerable Netflix (NASDAQ: NFLX).
The ASCI's survey results released on Tuesday measure consumer contentment with various digital services, quantifying the collected data on a scale from 0 to 100, with 100 being the best possible score. Disney+ led the streaming video pack with a score of 80, displacing Netflix, which led the pack last year. Netflix scored only 78 this year, down from 79. Tied for third were Apple's (NASDAQ: AAPL) Apple TV streaming app and Disney-owned Hulu, each with a score of 77. Apple TV+ ranked below the category average of 76 with a reading of 74.
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Source Fool.com
