News
ICMI Announces ICMI Contact Center Expo: a Digital Experience, to Bring the Call Center Industry Together Through a Digital Experience October 6-7, 2021
ICMI today announces ICMI Contact Center Expo: A Digital Experience will bring the call center industry together through a digital experience during Customer Service Week, October 6-7, 2021. ICMI
ICMI’s Contact Center Expo 2021 to Bring the Call Center Industry Together in the Fall, Unveils Conference Program
ICMI’s Contact Center Expo 2021 today unveils the Conference Program. Over four days, ICMI’s Contact Center Expo brings call center industry professionals together to tackle the challenges and
ICMI Announces Strategic Advisory Board
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders, senior level
ICMI Launches Consulting Practice Focused on Contact Center Technology
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement
LiLAC Group Revenue Grows Ahead of Puerto Rico Headwinds
LiLAC Group Reports Steady Growth Ahead of Spinoff From Liberty Global
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ICMI’s Contact Center Expo: A Digital Experience Announces Ryan Campbell, Motivational Speaker on Resilience and Work-Life Balance, to Keynote Event
ICMI’s Contact Center Expo: A Digital Experience today announces Ryan Campbell, motivational speaker on resilience and work-life balance, will deliver the keynote presentation “The Transformational
ICMI Announces 2024 Contact Center Course Lineup, Curriculum Created to Educate and Empower Contact Center Professionals
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today announces the 2024 contact center course
ICMI’s Global Contact Center Awards Announced
Last night at an awards gala at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth
ICMI Global Contact Center Awards Finalists Announced
ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center
ICMI’s Contact Center Expo Unveils Inspiring Keynote Speakers on Critical Topics
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center
ICMI Contact Center Expo: A Digital Experience Brings the Call Center Industry Together May 17-18, 2023
ICMI today announces ICMI Contact Center Expo: A Digital Experience will take place May 17-18, 2023. The digital event is designed to arm contact center and customer service professionals with the
ICMI Announces 2023 Strategic Advisory Board
The International Customer Management Institute (ICMI), the authority on contact center excellence, today unveils the 2023 Strategic Advisory Board, which is comprised of industry thought leaders
ICMI’s Contact Center Expo United the Contact Center Industry for Four Days of Learning and Networking
ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the industry
ICMI’s Contact Center Expo Will Illuminate Industry Excellence at the Global Contact Center Awards Party
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center
ICMI’s Contact Center Expo Unveils Contact Center Tours at Four Innovative Contact Centers in Orlando
ICMI’s Contact Center Expo, taking place October 24-27 at the Omni Orlando Resort at Championsgate in Orlando, Florida, today announces four contact center tours at innovative contact centers in
ICMI’s Contact Center Expo Announces Keynotes, Event Brings the Call Center Industry Together to Learn and Innovate October 24-27 in Orlando
ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center
CGS Administrators LLC Celebrates Contact Center Excellence, Receives ICMI Site Certification
The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today announces the CGS Administrators LLC
