News
ICMI Announces ICMI Contact Center Expo: a Digital Experience, to Bring the Call Center Industry Together Through a Digital Experience October 6-7, 2021
ICMI today announces ICMI Contact Center Expo: A Digital Experience will bring the call center industry together through a digital experience during Customer Service Week, October 6-7, 2021. ICMI
ICMI’s Contact Center Expo 2021 to Bring the Call Center Industry Together in the Fall, Unveils Conference Program
ICMI’s Contact Center Expo 2021 today unveils the Conference Program. Over four days, ICMI’s Contact Center Expo brings call center industry professionals together to tackle the challenges and
ICMI Announces Strategic Advisory Board
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a Strategic Advisory Board comprised of industry thought leaders, senior level
ICMI Launches Consulting Practice Focused on Contact Center Technology
The International Customer Management Institute (ICMI), the authority on contact center excellence, has launched a new consulting practice aimed at helping companies assess, design and implement