Report: Tesla Cancels 7-Day, No-Questions-Asked Return Policy
One of the more innovative and unusual customer-service policies in the auto industry might be coming to an abrupt end. Next-generation transportation and energy website Electrek reported on Friday that Tesla (NASDAQ: TSLA) has decided to cancel its seven-calendar-day, no-questions-asked, full-refund return policy.
Citing "sources familiar with the matter," the article stated that Tesla pulled the plug on the policy Thursday night. The company web page that formerly spelled it out is now a redirect to a general support page (although a Google search for "Tesla return policy" yields a blurb of the old promise as its first result).
The Electrek article's sources said that customers having issues with new cars and who desire a refund will instead be directed to Tesla's service department.
Source Fool.com
