DGAP-News: Tele Columbus AG: PŸUR customer service earns top marks in hotline test by connect magazine

PRESS RELEASE
 

Rated "Very good" for availability, friendliness and quality
 

PŸUR customer service earns top marks
in hotline test by connect magazine
 

Berlin, 5 August 2020. Tele Columbus and its PŸUR brand have earned top marks in a service comparison among Germany's leading six Internet providers. In the hotline test recently performed by connect, PŸUR earned an overall grade of "Very good," right behind overall winner Deutsche Telekom. PŸUR did even better on waiting time and availability, thereby significantly outperforming the market leader.

connect, Europe's biggest telecom magazine, tested the service hotlines operated by the leading internet service providers in 2020 under the even more challenging conditions posed by the coronavirus lockdown. The results, compiled after 300 test calls, are featured in the current issue, 9/2020. The reviewers gave the PŸUR service team top marks for "solid expertise and doing a good job advising customers, plus reaching them is faster and more convenient than the industry leader." The grade of "Very good," the top of the scale, was awarded across three categories - "Availability," "Friendliness" and "Statement Quality" - while the "Waiting Time" category, coming in at an average of 143 seconds, was rated "Good," the next highest level. Of the six providers tested, only two hotlines were rated "Very good" overall. PŸUR earned a total of 425 points, missing the top spot by just one point.

The newly published results offer impressive proof of the ongoing evolution of the services offered by PŸUR. The many actions taken to improve service quality vaulted PŸUR to a spot in the top two in 2020. "The hotline as a service channel remains the most relevant form of engagement for our customers. The efforts we have made in recent years to optimise the hotline, advice and our internal processes are now bearing fruit and we plan to continue to build on them", highlights Roland Schleicher, Chief Operations Officer of Tele Columbus AG. "Our significantly improved rankings in the prestigious connect tests underscore our commitment to being among the best in the market for service and customer experience," says Dr Daniel Ritz, Chief Executive Officer of Tele Columbus AG.
 

About us

Tele Columbus AG is one of Germany's leading fibre network operators which reaches more than 3 million homes. Via its brand PŸUR, the Company, offers high-speed internet including telephony and more than 250 TV channels. All of this via a digital entertainment platform that combines linear TV with video on demand entertainment. To its housing association partners the Tele Columbus Group offers tailored models of cooperation and state-of-the-art services such as telemetric and tenant portals. As a full-service partner for municipalities and regional utilities, the Company is actively supporting the fibre-based infrastructure and broadband internet expansion in Germany. For its business customers the Group offers carrier services and corporate solutions on its proprietary fibre network. Besides its headquarter in Berlin, the Company has locations in Hamburg, Leipzig, Ratingen and Unterföhring/Munich. Since January 2015, Tele Columbus AG is listed on the regulated market (Prime Standard) of the Frankfurt Stock exchange and a member of the SDAX.
 

Disclaimer

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