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Big CX News from Salesforce, Zendesk, Pegasystems & Verint
CX Today
It's been another busy week of CX news, with Salesforce and Zendesk releasing new innovations. Elsewhere, while Pegasystems has agreed to...
3 days ago
Why Zendesk Stock Popped Wednesday
Yahoo Movies UK
Shares of customer-service platform Zendesk (NYSE: ZEN) jumped on Wednesday, rising as much as 14.9%. As of 12:52 p.m. EST, the stock was up...
1 day ago
Zendesk Pricing - Sell, Support & Suite Cost Breakdown 2024
TechCo
Our in-depth Zendesk pricing guide will help understand how much the CRM costs across all of its plans for sales and support teams.
3 weeks ago
SmartBug Media® Launches Comprehensive Zendesk to HubSpot Service Hub Migration Solution
PR Newswire
PRNewswire/ -- Today, SmartBug Media® — a HubSpot elite solutions partner and the digital agency of choice for organizations looking to...
1 week ago
Zendesk Enters the Workforce Engagement Market with a Deep Offering
CX Today
In March, Zendesk announced a new Workforce Engagement Suite. The offering comes after Zendesk's July 2023 acquisition of the workforce...
4 days ago
Zendesk adds flexible AI agent capabilities with Ultimate acquisition
TechCrunch
Zendesk is acquiring Berlin-based startup Ultimate.ai, giving the customer service company access to AI agent technology.
1 month ago
Zendesk Transforming AI CX with Anthropic and AWS
Technology Magazine
Zendesk has announced a collaboration with Amazon Web Services (AWS) and Anthropic to drive better customer experiences with advanced AI...
3 weeks ago
The Humanizing Power Of AI In CX
Forbes
With all the hype around AI, it's easy to forget that, no matter what industry you're in, every interaction is ultimately in service of...
5 days ago
Zendesk collaborates with AWS and Anthropic to build trust in AI
ERP Today
Zendesk has announced a collaboration with AWS and Anthropic to offer faster, more efficient and accurate AI features for customers.
2 weeks ago
Relate 2024 - Zendesk adds AI capabilities in support of 'human-first' CX
Diginomica
As its Relate 2024 conference opens, Zendesk argues for AI that puts humans first, announcing new AI capabilities from a combination of...
3 weeks ago